I received the following letter from the A & P concerning a complaint that 433 outdated items were found at the A & P Tarrytown Road store. Many cheese, yogurt, and vacuum packed meats were sold after the expiration date.
I am asking residents to help make sure that this does not happen again. Please advise me if you see outdated items at any supermarket in Greenburgh. My e mail is pfeiner@greenburghny.com. I believe that stiff penalties should be imposed on supermarkets or stores that sell outdated items.
January 11, 2008
Paul J. Feiner
Town Supervisor
Town of Greenburgh
177 Hillside Avenue
Greenburgh, New York 10607
Dear Mr. Feiner –
I hope you’ll pardon the relative informality of an E-mail, but I wanted to communicate promptly regarding your letter to our store manager Gino Maselli, regarding to the code dating issues at the store that came to light recently – and also ask if you would be kind enough to forward this note to Mr. Gary Brown, Director of Consumer Protection.
Although we appreciate your invitation to attend a future Town Board meeting, the fact is that the corrective actions to remedy the unacceptable situation at that store – and at other A&P-operated stores that were included in the County Executive’s survey – have already taken place.
As we said in our statement to media last week, the issue is for the most part one of discipline regarding the regular inspection of display cases to ensure the removal of items before their “sell-by” dates expire. Our operations management was disturbed by the findings of the survey and embarrassed by ensuing publicity, which we acknowledge was justified under the circumstances. We immediately deployed field management and store associates to correct non-compliance issues across our store operations in the area, which of course included Greenburgh. Going forward, Mr. Maselli – and his counterparts in sister stores – are under instruction to make ongoing vigilance of code date compliance a priority consideration, as of course it should be.
From the standpoint of our customers and your constituents, the real proof our commitment will be the ongoing maintenance of our store and the products we sell, to ensure the quality standards we demand, and our customers expect and deserve. We certainly invite you to hold us to that standard in the future, and stand ready to directly answer any additional questions you may have.
Thanks in advance for your consideration and understanding.
Sincerely yours,
Richard P. De Santa
Senior Director, Corporate Affairs
The Great Atlantic & Pacific Tea Company, Inc.
2 Paragon Drive, Montvale, NJ 07645
201-571-4495
.
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4 comments:
Thanks for your advocacy.
"Please advise me ..."
Such important matters should be reported to the County, not to the Town. The town government has no jurisdiction in such matters, and Mr. Feiner needs to be attending to his primary job responsibilities.
To 10:55 -
True, but sadly Mr. Feiner lacks the skills necessary to his primary job. Until this point in his career he has focused on the constituient service aspect of his job - now, when he needs managerial skills he looks to emphasize his strength, hoping we will ignore his weaknesses.
If a private citizen can voice a complaint, then what is wrong about the community. in which the offending business is domiciled. making a complaint or at least showing dismay?
There are many residents who consider this type of thing to be part of the Town Supervisor's job. This group of residents is called voters.
And, last November, they showed their satisfaction without having to hire "J.D. Powers".
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