Interactive Data in White Plains has job opening

Hi Paul,

Here's the link for the job opening at Interactive Data in White Plains.

http://interactivedata.submit4jobs.com/index.cfm?fuseaction=85325.viewjobdetail&CID=85325&JID=70886&int=0

**Please note hours are from 4pm-12pm

Client Network Support Representative
White Plains, NY
Date Updated May 14, 2009

Job Type: Full-Time/Regular
Travel Not Specified
Starting Date ASAP

Position ID 4358

Career Level: Any
Number Of Openings 1
Years of Experience Any
Preferred Education: Any

Client Network Support Representative
White Plains, NY
Date Updated May 14, 2009

Job Type: Full-Time/Regular
Travel Not Specified
Starting Date ASAP

Position ID 4358

Career Level: Any
Number Of Openings 1
Years of Experience Any
Preferred Education: Any


Job Description
Interactive Data Real Time Service's, located in White Plains, NY has an opening for an experienced Client Network Support Engineer to provide 1st level technical/client support to an elite group of clients. We are looking for people who believe that providing clients with a superior experience is their main priority, and that team work, enthusiasm and a great work ethic are an integral part of the customer experience.

In this dynamic and fast paced role, you will support our major clients, utilizing your knowledge of local/wide are networks and financial markets. Your responsibilities will include setup and configuration of LAN/Wan applications, and providing front line technical phone support to your client base. You will follow-up and coordinate our responses to any issues and advise client continuously throughout the process through resolution. You will document procedures and technical concerns that are encountered while supporting major client applications and will provide back-up to other other support team members by assisting them with difficult calls and resolving chronic issues. You will assist management with the development of policies, processes & procedures for Major client applications and support. Finally, you will often be called upon to learn new products and technologies to deterine necessary techniques to support Interactive Data Real Time Services and its products.

Must be available to work 4pm - midnight, Monday - Friday.



Experience and Skills
Ideal candidates must have prior experience in a call center or customer support environment, with 2-4 years of experience installing and supporting client/server applications. Knowledge of router configuration and diagnostics, and strong familiarity with various network protocols is essential. Candidates should also have the ability to quickly adapt to and decipher new technologies. Excellent communication skills, both oral and written, are key to your success.

Interactive Data is an Equal Opportunity Employer